Returns and Exchanges

Free Shipping and Returns

Receive free standard shipping and returns to all 50 U.S. addresses for online orders over $50. Please note: We cannot offer free shipping on orders to Hawaii and Alaska. There is a flat rate of $14.95 for Standard shipping and $24.95 for Express shipping. We reserve the right to end or change this free shipping offer at any time. For returns outside the United States, contact our Warranty Department at 866-807-0195 or wainfo@fgxi.com.

Return Policy

If you’re not completely satisfied with your purchase, you may return it within 30 days of the purchase date. We’ll work with you to find eyewear that is right for you. Eyewear must be in the same condition as when they were shipped. No credits will be given for damaged returns. Damages include scratches or marks on the lenses or frames, damaged or broken frames, missing pieces, etc.

This return policy does not apply to product bought through a retailer or store location. For retail returns or exchanges, please visit the retailer where you purchased the product.

With our “Do the Right Thing” Warranty, we make it simple for you to resolve any issues with damaged or unusable sunglasses, whether it’s due to manufacturer’s defect, or even user error. Learn More.

Instructions

  1. Refunds will be issued minus the shipping fee.
  2. Products must be in the condition you received them and in the original box and/or packaging.
  3. Please include the original packing slip with the return.
  4. Print and complete a brief Return Form including the reason for the return, your name, address, telephone number and any exchange information (if applicable).
  5. Apply the pre-paid postage Return Label to the box.

Open Return Form & Return Label

Please contact us should you have any questions or need assistance.

866-807-0195
wainfo@fgxi.com
(Monday – Friday 8:00 AM – 5:00 PM EST)